International FAQs
➤ What is the return policy for international orders?
If you wish to return an order, kindly get in touch with our customer care team at Kymaindia@gmail.com or on +91-8849598845 within 2 days of receiving the order.
For all international orders, customers have to return the products themselves. The order needs to be sent back to the following address-
KYMA Pvt. Ltd.
Plot No-2/F3, Krishna Industry, Kapodra,
Varachha Road,Surat, Gujarat - 395006,
India
Once we receive the product(s), it will go through a quality check at our warehouse and we will then initiate the refund in your source account within 24-48 business hours.
Please note that the refund amount will be calculated post deducting the import charges and shipping and handling costs.
➤ Which countries does Kyma ship to?
We currently deliver to the following countries -
Australia, Belgium, Canada, China, Fiji, France, Germany, Greece, Guyana, Hong Kong, Hungary, India, Indonesia, Ireland, Italy, Japan, Kuwait, Malaysia, Mauritius, Nepal, Netherlands, New Zealand, Nigeria, Norway, Philippines, Saudi Arabia, Scotland, Singapore, South Africa, Spain, Sri Lanka, Sweden, Switzerland, Thailand, Trinidad & Tobago, United Arab Emirates, United Kingdom, United States of America
➤ What are the shipping charges on International orders?
The shipping charges on all international orders, irrespective of order size are as below:
| Country | Shipping Cost |
| India | Free |
| USA | Free |
| Canada | Free |
| United Kingdom | Free |
| Australia | AUD 15+ |
| Singapore | Free |
| Malaysia | Free |
| Europe | Free |
| UAE | Free |
| Saudi Arabia | Free |
| Guyana | Free |
| Trinidad & Tobago | Free |
| Fiji | Free |
| All Other Countries | USD 20+ |
➤ How long will it take to receive the ordered products?
The average delivery time is 7-10 business days, depending on the country of residence.
Delivery of Luxe and customized styles may take 7-25* business days due to the workmanship of the product.
➤ What delivery methods do you use?
All international orders are sent through DHL and FedEx.
➤ How do international duties and taxes work?
Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. Unfortunately, we have no control over these charges and will not be able to define the cost as it varies from country to country. However, no duty is applicable on the specified order value for the below list of countries.
| Country | No Duty applicable in national currency | Applicable Custom Yes/No |
| Australia | < 1000 AUD | Yes |
| United Kingdom | GBP 135 | Yes |
| Singapore | < 400SGD | Yes |
| United Arab Emirates | AE 950 | Yes |
| Saudi Arabia | SAR 1000 | Yes |
| United States | USD 800 | Yes |
➤ What payment options are available on Kyma?
- Paypal
- Credit/Debit Card
➤ How do I cancel my international order?
Cancellation would not be accepted for Kyma Luxe styles and any customized items altered as per body measurements. In case of any query, kindly get in touch with us on Kymaindia@gmail.com or on +91-8849598845. Kindly note, orders can only be cancelled before they are packed in our warehouse.
➤ What if I don't want to pay my international duties and taxes?
If you choose to not pay duties and taxes and refuse to accept the delivery of the product, the refund will be made after deducting the import charges we incur to ship the product back to India. If the return charges are higher than the order refund amount, no refund will be made